FAQ's

Got Questions? We've Got Answers

Shipping

How do you ship your backdrops?
UPS Standard / UPS Express

What is your processing time? We aim to process all orders between 1-3 business days. Saying that, the majority of orders are processed between 1-2 business days.

Can you send my order Express?
If you need an order urgently, please do get in touch and will get back to you ASAP with a bespoke carrier quote, and we will do our best to turn around your order ASAP.

Do you offer Free Shipping?
Yes! We offer Free Express Shipping for orders of $125 or more.

Any orders below, are charged a Flat Rate of $20.

Payment

Will I have to pay any tariffs or extra fees?
No — the price you see at checkout is the final price. There are no additional fees or surprise charges on delivery. We take care of everything on our end.

What types of payment methods do you accept?
We accept all major credit cards, bank/debit cards and PayPal.

What is your Return Policy?
We're sorry if you are not happy with your product. Please notify us within 14 days of receiving the item. Please note the buyer is responsible for posting the item. If the item arrives in its original condition, a refund will be issued.

If the item arrives damaged, please notify us as soon as possible and we will issue a refund.

Custom Artwork orders are unfortunately non-refundable.



Backdrop Information

What sizes are available?
Our backdrops are available in:

standard 2ft x 3ft (24" x 36")
large 3ft x 4.5ft (36" x 53")
mini 1ft x 1.5ft (12" x 18")

Please note: The standard size backdrop is a 1:1 replica of the original surface. Unless stated otherwise, our large backdrops are an enlargement of the standard size. We enlarge our photos in way that ensures image quality, colour accuracy and detail remain in tact.

Can I order a Custom Size backdrop?
Absolutely! Just drop us a message and we will get back to you with a bespoke quote ASAP.

How do I look after our backdrop?
With a bit of care, our photography backdrops last a long time. With every order you'll receive a handy leaflet which details how to best use & look after your backdrop.

In a nutshell:

~ If hanging up your backdrop please use low tak tape/pegs with soft padding.
~ Please avoid cutting objects directly on the surface, and avoid spices that stain (i.e. turmeric).
~ Avoid placing the backdrop in direct sunlight for an extended period of time, as this can cause the print to fade.
~ Hot objects will cause the material to warp. Please use a coaster.